ORDERS AND DELIVERY
The delivery costs vary and are shown in connection with the shipping method at the checkout stage.
DELIVERY TIME
If your perfume is in stock, it takes about 1-5 days to receive your package within Sweden. Our goal is to ship your purchase the same day you place your order, except for orders made on non-working days.
INTERNATIONAL ORDERS
EU - Products in stock are delivered within 3-10 working days.Please consider that shipping and process time to countries outside EU may vary due to tax and custom related issues.DHL - Orders shipped using DHL come with a tracking number and are delivered to your local DHL delivery point. DHL will send a delivery notification via text message or e-mail when your package is ready for collection.To avoid delays and be able to pick up/receive your package, it is important that you fill in your contact information correctly.
UNRELEASED PACKAGES
We do charge a fee for unredeemed shipment or failed delivery attempts.
TRANSPORT DAMAGES
Be sure to check your perfume for any damage when you receive the delivery. Check for visible, transport damage when collecting your parcel. If your parcel has been damaged in transit, you must note the damage on the proof of delivery note from the shipping company. Ask the postal worker to note the damage and sign the proof of delivery. If you discover hidden transport damages after you have opened the packaging, please report this as soon as possible.In the event of transport damage, please contact hello@centraleperfumeria.comand attach clear pictures of the damage and any damaged packaging and state your e-mail, telephone number and your order number. This is so that we can report the damage to our carrier. We need to report the transport damage within 1-3 days and are grateful if you report the damage within this time frame.If the parcel is handed out without a signature or to an authorized agent, the damaged parcel cannot be reported.
COMPLAINT
The product must be in perfect condition when delivered from us. Should the product be damaged or have any defects upon receipt, contact us within 5 days at hello@centraleperfumeria.com. Enter your order number and the name or article number of the damaged product in your email. Please attach a clear picture of the product and damage, so we can see what happened. CENTRALE PERFUMERÌA FORMENTERA is responsible for defects that existed on the product when you bought it or when it was delivered to you. CENTRALE PERFUMERÌA FORMENTERA is not responsible for errors that you have caused, for example if you have not followed our care instructions or if you have neglected the product.
FORCE MAJEURE
We reserve the right to invoke Force Majeure in situations where this is applicable.
PAYMENT & SECURITY
We accept Visa, Master Card, American Express and Klarna checkout (installment plan, financing account, invoice, direct payment).Please note that the recipient's name and address must match the card/account holder's name and address. The transfer is done with secure SSL encryption. This means that no unauthorized person can see your card details.To shop on our website, you must be 18 years or older or have parental approval. When you make a purchase, you accept our terms of purchase.
PRICES
All prices are stated inSwedish krona(SEK) or in Euro (€), including VAT. The price that applies is what is stated on the website on the day the order is placed.
VAT & CUSTOMS
Swedish VAT of 25% is included in the price for delivery in Sweden and the EU. For deliveries outside the EU, the recipient is liable for any customs and VAT fees in accordance with the country's rules.
RETURN POLICY
We stand proudly by the quality of all our products. But, if you aren´t satisfied with your purchase, you can always return the product.Right of withdrawal and right of return is valid for 14 days according to the Consumer Protection Act. The right of withdrawal is calculated from the day you received the product. The product must be in original condition, i.e. unused and undamaged and returned in its original packaging for the withdrawal to apply.The product must be received by us within 14 days if you wish to cancel your purchase. Fill in the enclosed return slip, attach order number, name and address. When you exercise the right of withdrawal, you as a customer are responsible for the shipping fees upon returns. The fee is 80 Swedish krona (SEK). Exchanges and returns are processed within 1-5 working days, but no later than 30 days, after we have received and approved the return. Please note that any invoice must be paid even if you return the product. Refund of the order amount is made after approved return. Please contact hello@centraleperfumeria.com before returning a product.
PRIVACY POLICY
PERSONAL DATA
Your privacy is very important to us at CENTRALE PERFUMERÌA FORMENTERA, and we strive to protect your personal information the best way possible. It is our intention to always follow all applicable laws and regulations for personal data protection. With this policy, we want to help you understand what information we collect and how it may be used. Upon purchase or submission of information, you agree to our policies and to the processing of your personal information as stated below.
DATA CONTROLLER
B.O.M Partners AB. Organization number 559213-034, c/o Stoned AB Birger Jarlsgatan 77, 113 56 Stockholm, SWEDEN
PERSONAL DATA
We process information that you provide or have provided to us at hello@centraleperfumeria.com. We also collect your data through, for example, cookies in order to fulfill our commitments to you as a customer and be able to handle your purchases. CENTRALE PERFUMERÌA FORMENTERA collects and processes the following personal data about you, the customer:- Name- Phone number- Email address- Payment details: National identification number. When you choose to pay by invoice through Klarna, you’re required to enter your national identification number in some countries. The national identification number is stored only by our payment partner Klarna.- Credit card number. The credit card number is stored only by our payment partner Klarna. - IP address and information about your use of centraleperfumeria.com- Details of the consignee: Name Address Phone number
USE
In addition to the above, the information can also be used for statistical purposes, direct marketing, customer surveys, newsletters, identification, dispatching of text messages, emails and post. They can also be used for marketing and information by telephone if you have not objected to it. If you want to stop receiving any marketing communication, you can contact us at hello@centraleperfumeria.com. The information provided and collected may be used to provide you with relevant information and marketing and to improve our site. Your personal data can be transferred to other companies and third-party suppliers as analysis data in order to improve payment solutions and processes. Data can be combined with data from other registers such as credit information register. We may process your national identification number in connection with purchases for credit information purposes on behalf of payment and credit companies. With the utmost care, the data may be linked to other registers, both within and outside the EU, and that your personal data may be transferred to, and processed by partners for the previously mentioned purposes in line with applicable laws and regulations. Furthermore, personal data may also be shared or coordinated with authorities and our partners for purposes such as delivery, credit information and payments.
SALE OF COMPANY
In the event of a sale of CENTRALE PERFUMERÌA FORMENTERA, or in the event of a merger with another organization, we may share your personal information with our advisers, potential buyers and their advisers. We may also pass your personal information on to the company's new owners.
CENTRALE PERFUMERÌA FORMENTERA uses Google's advertising services. You can read more about Google's collection, sharing and use of data here. https://policies.google.com/technologies/partner-sites?hl=en_US
PROTECTION OF PERSONAL DATA
We have security routines and technical protection for keeping personal data in secure storage. Access to personal data is limited and employees must be identified to access the data they need. CENTRALE PERFUMERÌA FORMENTERA, uses of Secure Socket Layer (SSL), among other services, for secure data transfer over networks and the Internet. You need to make sure that SSL is not turned off in the settings of the browser you are using.
TIME
If you have placed an order on centraleperfumeria.com and thereby agreed to be registered with us, we will save your information until you unregister. You can unsubscribe at any time. We save personal data received or collected without you registering for as long as it is legally necessary or for as long as it is necessary to fulfill our and our partners' commitments to you, such as for deliveries and guarantees.The information is not stored longer than the current personal data legislation allows.
YOUR PERSONAL INFORMATION
According to the Personal Data Act (PUL), you have the right to be informed about which personal data is processed about you free of charge once per calendar year. To receive it, you need to make a written request to us. According to PUL, you must send it signed by post. It cannot be sent by e-mail. The address of CENTRALE PERFUMERÌA FORMENTERA, can be found at centraleperfumeria.com/contact.It is important to us that we have correct and up-to-date personal information. Contact us if we need to make changes. You can, and have the right to, request your personal data be corrected, deleted or blocked at any time.You can, and have the right to, withdraw the approval of the processing of your personal data at any time. You can limit the recall to only part of the processing, such as direct marketing.
LIMITATION
Our website links to websites that are not under the ownership or control of CENTRALE PERFUMERÌA FORMENTERA. Our privacy policy only applies to CENTRALE PERFUMERÌA FORMENTERA´s websites and we only take responsibility for these. If you leave CENTRALE PERFUMERÌA FORMENTERA´s, websites for another website, you should read that website's corresponding policy.
CHANGES TO INTEGRITY POLICY
We reserve the right to make changes to this policy at any time to the extent we deem necessary to meet new legal requirements, technical requirements or to remedy disruptions. Changes to the policy are published on the website.
COOKIESWHAT IS A COOKIE?
A cookie is a small text file that is saved on your computer when you visit a website. CENTRALE PERFUMERÌA FORMENTERA uses the information for statistical purposes, to follow what the visitor does on the website and to improve and personalize the experience of the website. There are two types of cookies - permanent and session cookies. Permanent cookies remain on the visitor's computer for a certain period. A session cookie is stored on your computer as long as you are on a web page. As soon as you close the browser, the session cookie disappears.
HOW ARE COOKIES USED?CENTRALE PERFUMERÌA FORMENTERA uses cookies to improve and adapt the website to you as a visitor. Examples of functions that are affected by cookies are: handling of purchases, product recommendations and the shopping cart. Cookies also help to store certain information that adapts advertising and offers to give you, the visitor, a more relevant experience. Permanent cookies are used, for example, to store any personal settings made on bybinett.se, so that you do not have to do the same thing every time you visit our website. Session cookies are used to keep statistics about the use of the website. By using CENTRALE PERFUMERÌA FORMENTERA`s website and/or accepting our privacy policy, you consent to the use of cookies. Please note that if you choose not to accept cookies, you will not be able to make purchases on stohn-atelier.com. Other functionality on the site may also be limited. If you do not accept the use of cookies, you can turn it off under the security settings in your browser. Please note that you can manually delete cookies from your hard drive at any time.
HOW TO REMOVE COOKIES?
If you do not want to use cookies, you can turn it off under the settings tab in your browser (see the browser's help pages for more information). In the browser, you can also delete previously stored cookies from websites you have visited. Delete cookies, PC: use the shortcut [CTRL] + [SHIFT] + [Delete].Delete cookies, MAC: click on the browser you use: Google Chrome Internet Explorer Safari Mozilla Firefox Opera Flash cookies
COPYRIGHT
CENTRALE PERFUMERÌA FORMENTERA owns all copyright to logos, designs, images and texts on the website. Our terms are in accordance with Swedish law.